At United Mail, our commitment to quality products and services is uncompromising. We recognize that any company can (and will) tout “quality,” so we’ve taken the important step of being ISO 9001:2008 certified. This certification substantiates our commitment to quality products and processes, and insures that our (and our customers’) high quality standards are consistently met.
ISO is the International Organization for Standards comprised of a network of institutions in 161 countries that seek to establish standards for quality across materials, products, processes, and the organization of information and management systems. ISO 9000 has been in existence for more than twenty years. In 2000, the standard was extensively modified to include product and service organizations. ISO 9001:2008 is the universal quality management system standard. To maintain certification, we must adhere to established quality control guidelines and practices.
ISO 9001 requires:
- A process approach, supported by procedures for quality
- Focus on the customer, not just customer satisfaction
- Continual improvement, not just corrective/preventive action
Our ultimate goal is to gain the complete confidence of our customers. Trust is a platform upon which our business is built. ISO certification is an important part of gaining, building, and maintaining that trust. When you partner with United Mail, you can be assured of dependable, consistent quality and performance, competitive pricing, and professional attention to customer feedback and customer care.